Your local GP practice
A GP is a local family doctor. GPs deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. You need to register with a GP so you can see the GP when you are sick.
GPs usually work in practices as part of a team that includes nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with other healthcare professionals, such as health visitors, midwives, mental health services and social care services.
If your GP cannot deal with a problem, then you'll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.
GP practices should make information about their services easily available to their patients. Most practices have a practice leaflet available – please ask for one.
Practices also display information about their services and members of staff on NHS Choices; simply use the "services near you" facility to look up a GP practice. Once you’re on the GP profile, you can also find out what online services are provided by your GP, such as appointment bookings or ordering repeat prescriptions. Each available service is listed under "online facilities" on the "overview" and "facilities" pages of the GP profile. You can log on to online services directly from NHS Choices. Alternatively, you can check with your GP practice.
Choosing a GP
You have the legal right to choose a GP practice that best suits your needs. Try comparing GP practices according to facilities, services, access and performance before you decide. Ask friends, relatives and others you trust for their thoughts and recommendations.
iWantGreatCare is a website where people leave healthcare reviews about doctors, dentists, hospitals, GP surgeries and medicines.
The GP practice must accept you, unless there are reasonable grounds to refuse you. These must not relate to race, gender, social class, age, religion, sexual orientation, appearance, disability or a medical condition. It must also give you reasons for its decision in writing. A GP practice may refuse to register you because:
- it has no capacity to take on new patients
- it may not be accepting patients that do not live within its practice boundary
- in your particular circumstances, it may not be appropriate for you to register with a practice that is a long way from where you live
If you have problems registering with a nearby GP practice, contact NHS England’s Customer Contact Centre.
Can I change GP practice?
You have the right to change practices if you wish to. Many people switch practices because they:
- have moved into a new area
- have moved outside the catchment area of their current practice
- experienced problems in their relationship with the current practice
- were removed from the patient list
You can change practices without having to give a reason. However, it is helpful to tell the practice you are leaving. You can then approach another practice and apply to join its list of patients.
Being registered at another local practice is not a reason to be refused registration with another GP.
Registering with a GP
When you have found a practice you like, you'll have to formally register with it as an NHS patient by submitting a registration form to them called the GMS1 form. The GMS1 form is available in the practice, or you can download it from this site. Forms may vary slightly and some practices use their own version.
When you have completed and returned the form, NHS England will transfer your medical records to your new practice and write to you to confirm your registration as a patient with that practice.
Parents or guardians can register a baby at a practice by completing and presenting form FP58, which is issued at the same time as a birth certificate.
Some GP practices may ask for proof of identity when you register, especially when you register children in your care. This may be used to check your details match with the information held on the NHS central patient registry and that your previous medical notes are passed on to the new practice.
You should not be refused registration or appointments because you don’t have a proof of address or personal identification at hand. It is not considered a reasonable ground to refuse registration. This also applies if you are an asylum seeker, refugee, a homeless patient or an overseas visitor, whether lawfully in the UK or not.
You will need to register with a GP initially and you can find the relevant health service you need via the NHS Choices website.
NHS Go is website and an an app that gives easy to access health information and advice for young people in London.
When to go to A&E
Only visit A&E in serious circumstances, such as:
- severe pain
- heavy bleeding
- injuries to the face, mouth or teeth
If you're not sure whether you should go to A&E, contact NHS 111, who will be able to advise you.