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Emotional Health Service

Earlier feedback

Young people comments: 

"It was good.  I would recommend it to people with mental health issues."
"I was listened to and it really helped"
"The people who work here are very friendly and have helped me a lot"
"People understood me as they've met people like me before."
"I feel like I was listened to and explanations were thorough and felt personal"
"The people here took me seriously and listened carefully to everything I said."
"I would have liked more sessions."
"The people here are really kind and welcoming. The interaction and communication aspects were amazing."
"Jacqui was really nice"
"A shorter waiting time would be good as people have to deal with their difficulties for a while before getting any help"
"I felt listened to. I felt like I was encouraged to move forward and broaden my thinking. I felt respected"
"That they respect my worries and help to me feel better. I have definitely improved since before I had sessions here."
"Free, open space to explore my feelings without judgement"

Parent comments:

"It's been a very long road, but xxx so opened up to his psychologist and she listened"
"He felt he was listened to and understood, he felt comfortable coming here. The strategies he needs to use were explained very well and he felt very much a part in coming up with the strategies. "
"The only thing is around waiting times and amount of support you can give. We know that this isn't something within your control and you do the best you can with the resources you have."
"Jo Murray has been brilliant - a source of great help & advice. We are very grateful."
"The support was excellent. We have felt dismissed or patronised by other agencies in the past. However Jo Steer has listened and given useful advice."
"A drinks machine in the waiting area would have been good"
"We have been helped greatly by Jo Murray - the family therapy has been really helpful. More units definitely needed for the amount of children needing help."
"I feel there have been many improvements in my daughter's attitude and thought process, but I don't feel 8 appointments are sufficient enough "
"Very helpful and certainly noticed improvements in my son's anxiety"

Earlier feedback

Very professional. Safe, non judgemental environment. 

Helpful, supportive group, professionals involved were knowledgeable and caring.

More funding needed to shorten waiting lists/have access.

Friendly and caring staff that made my daughter feel safe to be here.

We have been very impressed with Breana and the support and help we have received. We are very grateful for how responsive and understanding she is with our son's issues.

I would recommend it to a friend.

Overall impression - very professional and positive experience for our family. Lotte is a good ambassador for your service!

Sometimes I didn't know what to say or how to answer a question.

I can see a significant improvement in my daughter's emotional wellbeing after the sessions. 

 What I really like about my sessions is that my therapist didn't make me do anything I didn't want and that I didn't have to speak about it if I didn't want to!!

It was difficult for my husband to attend the meetings due to the times being during work hours. I feel he would have benefited from being there.

The facilities were basic and the waiting room could be more comfy.

Huge thanks for all your wonderful support this year. We are truly thankful for all the kindness and consideration you have shown to help her get better. It really has been transformational.