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Transport assistance schemes and information

There are various schemes that can support you with travel, such as blue badge parking permits, Dial-a-Ride, Freedom Pass, and taxicard schemes.

Blue Badge

Blue Badges help people with disabilities or health conditions park closer to their destination. You can apply for a badge for yourself, on behalf of somebody else or an organisation that transports people that need a Blue Badge. 

Other help with transport

Transport if you're disabled advice on the GOV.UK website.

Apprentice Oyster photocard If you're 18 or over, live in a London borough and in your first year of an apprenticeship, you can get discounted travel with an Oyster photocard.

Jobcentre Plus Travel Discount If you're unemployed and looking for work, you may get discounted travel in London.

Disabled Persons Freedom Pass: provides free travel across London and free bus journeys nationally. Find out more and how to apply in:

Disabled Person’s Railcard if you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. 

Bus and Tram discount card If you're claiming certain benefits, you may get discounted travel on buses and trams.

Dial-a-Ride: a membership scheme for free door-to-door transport service for disabled people who can't use buses, trains or the Tube.

Motability: provides an affordable, worry-free way for people with disabilities to lease a car, scooter or powered wheelchair in exchange for their mobility allowance.

Taxicard Scheme provides subsidised transport for people who have serious mobility impairment and difficulty in using public transport.

London TravelWatch is the independent, statutory watchdog for transport users in and around London.

Healthcare Travel Costs Scheme: if you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs. The NHS website explains who's eligible for the scheme and how to make a claim.

Guides to accessibility

Transport for London have a wide range of accessibilty guides including a tube station map showing the locations of all the accessible toilets and different versions of the tube map which show the number of steps or time it takes to walks between tube locations. You may find this useful if travelling on the tube is difficult for your child.

TfL accessibility guides

Walking advice page on the TfL website

TfL Travel mentoring is a free travel mentoring service helps people to start using public transport.

TfL can offer advice on planning a journey using an accessible route. They can provide a mentor to go out with you to practice a journey a few times to help you gain confidence and provide the knowledge to become an independent traveller across the TfL network.


Transport for All website that provides information on accessible public transport in London, intended to make travelling around London easier. 

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Passenger Assistance app

A smart phone app to make it easier and quicker for disabled people to request assistance for their train journeys, has been launched.

Passengers can set up and update their profile, with no need to call to make changes and no need to repeat their requirements each time they request assistance. This saves time and makes sure information is up to date, helping staff to tailor their assistance to meet individual needs.

The app is available from Apple store and Google Play.