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Participation and Involvement Activities

Feedback and comments - You said, we did


​​On these pages we will publish the latest comments and feedback we have received from children, young people, families and others, as well our response to what you have told us. We will make sure that all details will be published in a format which means it will not be possible to identify individuals.

Feedback and comments are invited from children and young people, parents and carers, professional and partner users and gathered by a variety of methods:

  • Working with children and young people through our *Participation Team 
  • By working in partnership with parents and carers through the Richmond SEND Parent Panel, the Kingston SEND Parent Consortium and Parent Carer Forums.
  • Through consultations and ongoing conversations
  • Using feedback and service evaluation carried out by individual teams. 
  • Through the Contact Us form on this website.
  • Via email to
  • By telephone directly to the Local Offer Content Manager on 020 8547 4722
  • Face to face at outreach and attendance at events 
  • Using electonic user surveys 
  • Through comments fed back through any professional or partnership colleagues and networks.
How we publish feedback 

We will publish comments received if they relate to:

  • the content of our Local Offer, which includes the quality of existing provision and any gaps in the provision
  • the accessibility of information in the Local Offer
  • how the Local Offer has been developed or reviewed

We will publish a summary of comments received at least annually.  

We will publish our responses to comments received, including details of the action we intend to take or have taken. 

Reviewing the SEND Local Offer website in 2020
"You said, we did" summaries

Feedback received through the Local Offer website is summarised below:

You said, we did - 2021 (opens a new window)

You said, we did - 2020 (opens a new window)

You said, we did - 2019 (opens a new window)

You said, we did - 2018 (opens a new window)

You said, we did - 2017 (opens a new window)

You said, we did - 2016 (opens a new window)

You said, we did - 2015 (opens a new window)

Specific feedback and consultations

We gather feedback in many different ways and about many different aspects of the local services. Here are some links to examples.

Kingston specific

You said, we did (opens a new window)

Richmond specific

You said, we did (opens a new window) 

SEND Futures

You can read responses to past and current consultations on the SEND Consultation Hub (opens a new window)

Young People Hub

Feedback from young people about the Young People's Hub here (opens a new window)


In the May 2019 SENCo network meetings, we asked SENCos questions about their confidence in the statutory assessment process. They gave us their feedback and we have taken actions to address some of these issues to better support SENCos. Below is a summary of what the SENCos said and what we did or are doing.

Download SENCo summary (pdf)

SENCo Zone 

A dedicated area of the Local Offer is being designed to suport school SENCo staff. It will be available in summer 2021.

Neurodevelopmental Assessments (ADHD and ASD/Autism)

Feedback from parents and carers using the assessment service for neurodevelopmental difficulties such as ADHD and ASD is available on this page (opens a new window) This page has been reviewed to make the assessment processes clearer.

Emotional Health Service

Comments and feedback from children and young people and parents and carers who have seen by the Emotional Health Service is available on this page (opens a new window)