​​On these pages we will publish the latest comments and feedback we have received from children, young people, families and others, as well our response to what you have told us. We will make sure that all details will be published in a format which means it will not be possible to identify individuals.

Feedback and comments are invited from children and young people, parents and carers, professional and partner users and gathered by a variety of methods:

  • Working with children and young people through our *Participation Team 
  • By working in partnership with parents and carers through the Richmond SEND Parent Panel, the Kingston SEND Parent Consortium and Parent Carer Forums.
  • Through consultations and ongoing conversations
  • Using feedback and service evaluation carried out by individual teams. 
  • Through the Contact Us form on this website.
  • Via email to sendlocaloffer@achievingforchildren.org.uk
  • By telephone directly to the Local Offer Content Manager on 020 8547 4722
  • Face to face at outreach and attendance at events 
  • Using electonic user surveys 
  • Through comments fed back through any professional or partnership colleagues and networks.
How we publish feedback 

We will publish comments received if they relate to:

  • the content of our Local Offer, which includes the quality of existing provision and any gaps in the provision
  • the accessibility of information in the Local Offer
  • how the Local Offer has been developed or reviewed

We will publish a summary of comments received at least annually.  

We will publish our responses to comments received, including details of the action we intend to take or have taken. 

Reviewing the SEND Local Offer website in 2020
"You said, we did" summaries

Feedback received through the Local Offer website is summarised below.

Read "You Said, We Did" - 2019

Read "You Said, We Did" from May 2018

Read "You Said, We Did" from May 2017

Read "You Said, We Did" from April 2016

Read "You Said, We did" from September 2015

Specific feedback and consultations
SEND Futures

You can read responses to past and current consultations on the SEND Consultation Hub


Feedback received about our Participation Service 

Young People Hub

Feedback from young people about the Young People's Hub here 

Early Years 

Feedback from Early Years Inclusion Hub Project (to be added soon)


Feedback from a Task Group Review – Transitions from Children’s Services to Adults’ Services for those with Special Educational Needs and Disabilities that took place in Richmond ( from page 29 here)

A guide to Transition is being developed and changes to the Local Offer website have been implemented following recommendations in the report.


In the May 2019 SENCo network meetings, we asked SENCos questions about their confidence in the statutory assessment process. They gave us their feedback and we have taken actions to address some of these issues to better support SENCos. Below is a summary of what the SENCos said and what we did or are doing.

Download SENCo summary (opens a pdf)