Please note referrals for any of the services below can only be completed by schools and other professionals
The Education Inclusion Support Service offers consultancy to schools on all aspects of inclusion including behaviour management and whole school approaches, systems and policies. The service aims to support schools in developing sustainable inclusion strategies and practices, as well as offering advice and guidance about children with SEN, including those with challenging behaviour and social and emotional difficulties which impact on behaviour for learning. The service can also support with effective multi agency work around vulnerable children.
We aim to be responsive and offer support to schools who refer to us. We work across both Richmond and Kingston boroughs.
EISS Referral Form (opens a word document)
EISS Alternative Provision Referral (opens a word document)
Primary Support Service
The Primary Support Service offers advice and guidance to schools about all aspects of inclusion including children with SEN, including those with challenging behaviour and social and emotional difficulties which impact on behaviour for learning.
To find out more about our full range services and training please download our leaflet:
Services and Training (opens a pdf)
Our work revolves around creating capacity within schools focusing on the upskilling and training of school staff.
Referrals to the Service are made by schools or other services within AFC, and are discussed and allocated via a Referral and Allocations Panel meeting each week.
Children Missing Education (CME)
This service is available in Primary only.
- Medical tuition
- SEN tuition (referred by SEN only)
Consultancy services are offered free of charge to maintained schools across Richmond and Kingston. Direct work with pupils is a chargeable service. Schools who are non maintained can contact the Service to discuss charges.
Secondary Support Service
The Secondary Support Service offers in-school support, following the model of the highly successful Primary Support. This service aims to support schools in developing sustainable inclusion strategies and practices, as well as offering advice and guidance to schools about children with challenging behaviour and social and emotional difficulties which impact on behaviour for learning.
Our work revolves around creating knowledge and capacity within schools and empowering them to understand and utilise best inclusion practice. As well as accepting referrals about individual students, our work also focuses on the upskilling and training of school staff.
Referrals to the Service come from schools and are discussed and allocated via a Referral and Allocations Panel meeting each week.
We offer a range of services including:
- Advice regarding specific children or groups of children
- Coaching of TA/Teacher and/or class team
- SEMH/SEN best practice in the classroom
- Multi-agency support
- Intervention Audit/ Inclusion Review
- Reintegration support
Cost: This service is offered free of charge to all Secondary schools across Richmond and Kingston.
Note: ALL requests for Secondary CME provision (PEx/ Medical/SEN/Other) need to be referred to Malden Oaks as they are now the provider for both Kingston and Richmond Secondary CME.
The Secondary Support Service now only works with students in schools
If you are a school and have any queries, or would like to talk to us before making a referral then please contact:
Shirley Johnson - Head of Service
Phone: 020 8547 6680
Mobile: 07467 336710
SEMH Networks (previously Behaviour Networks)
The EISS will continue to facilitate SEMH Networks for both Primary and Secondary schools. Our aim is to reflect on both “ground-level” issues around SEMH and also the strategic planning of schools for what can be the most complex area of school inclusion. For this reason, we welcome and encourage SENCos and Inclusion leads, but also members of SLT who have oversight of SEMH/Inclusion and are able to implement change.
Transition - Year 4 to Year 8
As part of a range of early intervention initiatives by AFC we have offered additional support to schools for those pupils they consider vulnerable at transition to secondary school. A comprehensive programme was rolled out last year having been piloted the year before. This programme consists of 'off the shelf' lesson plans to support pupils in Year 6 and Year 7 with the move to secondary school, as well as direct work with both primary and secondary schools.
This year we will be expanding this work to include:
- compilation of feedback regarding success of programme this academic year
- rollout of process for all schools to advise EISS of vulnerable pupils
- tracking of pupils deemed at risk on transition
- offering additional advice and guidance to schools for those most at risk
- supporting the link between primary and secondary schools on transition
Inclusion One-stop Shop
The EISS is able to offer advice regarding how to access a range of AfC services which support children and schools. We can give direct advice or signpost school colleagues to the most relevant services and ensure that support is channelled appropriately. Colleagues from any area can call the Duty Line (9am – 4pm) to speak to someone from the EISS directly.
Schools should contact the EISS service for further information.
Other useful links and resources
NASEN Send Code of Practice (opens a pdf)
Reducing the need of restraint and restrictive intervention (opens an external website)
Behaviour checklists (opens a pdf)
Managing poor behaviour case study (opens an external website)
Discipline Exclusions (opens an external website)
Send Code of Practice (opens an external website)
All general queries regarding the service and the information above should be directed in the first instance to