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Concerns and complaints about health services

If you have a formal complaint about a health service your child has received, please contact the local health providers via their formal complaints process. This will usually be described on their website. Or you could try their patient advice and liaison service (PALS) team.

Find your local PALS services (opens in new window)

Designated Clinical Officer (DCO)

Alison Stewart, who is the Designated Clinical Officer for Special Educational Needs and Disability (SEND) for Kingston and Richmond, welcomes contact from young people, parents and carers who may wish to feed back about their experience of health services. 

‚ÄčAlison Stewart, Designated Clinical Officer for Special Educational Needs and Disabilities


Phone: 020 3941 9855

Kingston and Richmond Clinical Commissioning Groups
Thames House
180 Teddington High Street
TW11 8HY

Raising a complaint about 'health' input to an Education, Health and Care Plan

If you wish to raise any concerns in relation to the 'health' input into a child’s Education, Health and Care Plan, please contact the Patient Advice and Liaison Service (opens in new window) on:

Phone: 0800 026 6082


Hours: Monday to Friday 9am to 5pm