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Health Services

Concerns and complaints about health services

If you have a formal complaint about a health service your child has received, please contact the local health providers via their formal complaints process. This will usually be described on their website. Or you could try their patient advice and liaison service (PALS) team.

Find your local PALS services (opens in new window)

Designated Clinical Officer (DCO)

Alison Stewart, who is the Designated Clinical Officer for Special Educational Needs and Disability (SEND) for Kingston and Richmond, welcomes contact from young people, parents and carers who may wish to feed back about their experience of health services. 

‚ÄčAlison Stewart

Designated Clinical Officer for Special Educational Needs and Disabilities


Phone: 020 3941 9855

Kingston and Richmond Clinical Commissioning Groups

Thames House

180 Teddington High Street

TW11 8HY


Raising a complaint about "health" input to an Education, Health and Care Plan

If you have a GP in Richmond

If you wish to raise any concerns with NHS Richmond CCG in relation to the "health" input into a child’s Education, Health and Care Plan, please contact the Complaints and Patient Advice and Liaison Service (opens in new window) on:

If you have a GP in Kingston

Contact the Kingston CCG customer care team by using the customer care feedback form on the Kingston CCG website (opens in new window) or contact the customer care officer directly.

Customer Care Officer Leigh Broggi

Tel: 020 8339 8107