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Contact details and useful links

Making the Local Offer accessible and available

​​We need to make sure that all groups of people can get access to the information in the Local Offer.

This includes:

  • those without access to the internet
  • people with special educational needs (SEN) and / or disability
  • people with English as an additional language (EAL)

Accessibility requirements for public sector websites

We are working alongside our web provider to make sure we meet accessibility guidelines for public sector websites. We have published  our revised accessibility statement which sets out what we have done and what we are continuing to do to meet requirements.

Accessible features on the website

Information on the Local Offer is in an accessible font.  The site can also be changed to suit users requirements in the following ways:

  • text only version
  • high contrast version
  • Dyslexia friendly colour scheme
  • ability to change font size throughout
  • translate text into different languages

Accessibility features and acessibility statement (opens a new window)

Recite Me

In September 2020 we added a new accessibility tool called "Recite Me"  to the website. This includes a read aloud function that is available in a growing list of languages other than English.  You can find out about all the features Recite Me has on this page (opens a new window) and in the video below.

Easy Read

We are increasing the amount of documents we produce in an Easy Read version. We also add links to accessible information for young people to the Young People's Hub (opens a new window)

How children and young people are involved

We run two groups for young people who want to get involved in improving information for children and young people with SEND. The groups are the Young People's Easy Info Group and The Online Media Group.

The two groups look at leaflets, documents or websites created by workers for children and young people. The group members review the content, format, language and design and give advice on how to improve the document to ensure it is as accessible as possible for children and young people with SEND.  The Easy Info group members' feedback is written into a report for the worker who submitted the document, so that they can use the advice to improve their document.

Printing pages from the Local Offer

You can print sections using the print icon shown top right of every page.  If you don't have access to printing and would like a printed copy of a particular section or document you can request these using the Contact Us form on this site.

For users without access to the internet

We suggest that users without internet make use of the public computers at their local library, or ask at their child’s school or college if it is possible to view the Local Offer there. Printed copies of any pages can be requested using the Contact Us form on this website or by telephone on 020 8547 4722 to ask for these pages to be sent.  This advice has been included on leaflets about the Local Offer which will be widely distributed across both boroughs. 

How to find a public computer in Kingston (opens a new window)

How to find a public computer in Richmond (opens a new window)

Professionals and organisations working with families are prepared to offer assistance to anyone if they need help finding or understanding information on the Local Offer.

These include:

  • Independent Support Organisations
  • Parent Representative Groups
  • Disability Specific Groups
  • Children's Centres
Local Offer publicity and leaflet

Download the Local Offer leaflet (opens a pdf)






The Jargon Buster

We know that use of jargon and abbreviations makes understanding very difficult for some people. We will try to avoid this and use plain English and explanations where possible. We have developed a jargon buster that is easy to reach from every Information and Advice page using a quick link.

Find out more about the Jargon Buster (opens a new window)

If you spot jargon or find that something is not easy to understand then let us know.  Use the Contact Us form to tell us what you don’t understand and where it is (opens a new window).