22 June - Please see below Achieving for Children's letter to schools from Charis Penfold (Director for Education Services)  & Ian Dodds (Director of Children's Services) regarding the current education situation amidst this pandemic.

Letter to Schools- COVID-19 Update - June 2020 (download pdf)

8 June - New hardship fund available for families in Richmond struggling to access money to pay for food (opens a page on the Richmond council website)

Update 24 May - the Government updated guidance aimed at young people. You can read the latest guidance here:

Staying alert and safe – social distancing guidance for young people (opens a link on the GOV.UK website)

Links to COVID 19 updates and information on the council websites 
Kingston Stronger Together

The council has launched a new online and phone service.  

This service is for residents who are self isolating because they have symptoms of the coronavirus or who have received a letter from the NHS advising them to stay home for 12 weeks.  
The council will also be directly phoning those they know are most vulnerable. If you are in a vulnerable group and cannot support yourself with help from friends and family they will also be able to offer assistance.  

Find out more here on the Kingston Council website.




Richmond Community Hub - a Community Hub to co-ordinate the support being offered by the Council and Richmond’s many voluntary organisations.

Richmond Council have launched a new helpline as a first response for residents, particularly those elderly and/or vulnerable without support networks, who need support to access medical/care services and food supplies. This is to help those most in need stay safe and well while they self-isolate at home.

Some of you with specific underlying health issues, who are at higher risk of severe illness if you contract COVID-19, will also be hearing from the NHS directly about how to best protect yourselves. The Government is launching its Local Support Scheme, which will link in with the Community Hub to support those for whom self-isolation is most critical.

How to get help

If you or someone you know needs this support, please contact 020 8871 6555 or covid19support@richmondandwandsworth.gov.uk. This helpline can also be used for other enquiries related to COVID-19, for anyone in need of support.

For all medical enquiries please continue to contact the NHS on 111.nhs.uk or on 111.

For all general enquiries about Council services, please check richmond.gov.uk for updates or call the main Contact Centre on 020 8891 1411.

Government COVID 19 Guidance: 

Register if you have a medical condition that makes you extremely vulnerable to coronavirus.

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

You can register yourself, or on behalf of someone else.

Get coronavirus support as an extremely vulnerable person (opens a link on the GOV.UK website)

Other Guidance

29 March - Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) outbreak

29 March - Guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID-19)

27 March - Coronavirus (COVID-19): safeguarding in schools, colleges and other providers

24 March - Coronavirus (COVID-19): implementing social distancing in education and childcare settings

updated 27 March - Coronavirus (COVID-19): guidance on vulnerable children and young people

updated 27 March - Guidance for schools about temporarily closing

updated 24 March -  COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable 

updated 20 March -  COVID-19: free school meals guidance

21 March -  Coronavirus (COVID-19): guidance on isolation for residential educational settings

updated 29 March - Full guidance on staying at home and away from others

Information on COVID-19 for non-UK nationals

The Mayor of London has published guidance for Non - UK nationals.

Information on COVID-19 for non-UK nationals (opens a page on the london.gov.uk website)