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Organisation/Service Details

Organisation Details

Description of activity

Navigate is a national mentoring service, that provides online emotional support for parents and carers of disabled children who are finding out about their child’s additional needs.


Navigate is open to any parent or carer who:

lives in England or Wales
has parental responsibility for a child under 18
this child is on a pathway to diagnosis or has received one in the last year

Accessing the service
You can apply online or get a referral from the helpline.

About the service

Navigate is a programme of up to 6 sessions with a personal adviser, who will help you to talk about your feelings and concerns.

The service will help you with:

organising your thoughts and feelings
practical advice and suggestions
coping strategies and insights
taking positive actions and helping you with emotional wellbeing

Your personal adviser

You will get weekly catch ups with your adviser online and by phone. Your adviser will work with you on a one-to-one basis, helping you to:

explore your needs and personal goals
agree your action plan, and
provide you with support, if you need it

Organisation Contact Details

Contact Details

Contact Name


Availability Details

Days and times of activity / opening
MondayFrom 9:00To 20:00
TuesdayFrom 9:00To 20:00
WednesdayFrom 9:00To 20:00
ThursdayFrom 9:00To 20:00
FridayFrom 9:00To 20:00
SaturdayFrom 9:00To 12:00
When is the activity or service available
All Year Round