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Free Drug and Alcohol Helpline

Organisation/Service Details

Organisation Details

Description of activity

Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have strong links with peer support fellowships such as Smart Recovery, NA, AA and work closely with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.

Dear Albert welcomes, supports and inspires substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioral difficulties and physical disabilities through the often challenging road to recovery.
We provide a free national helpline, staffed by specialist, qualified, BACP registered, drug and alcohol counsellors which is in operation 7 days a week, 365 days a year to support clients and families in crisis with drugs and alcohol. We work with clients and families (short to long term) in order to resolve resistance / ambivalence and increase motivation for change. We undertake in-depth Triage Assessments which enables us to support clients into an appropriate treatment programme.
We offer a national social media peer support network, with over 1000 recovered service users and publish a magazine called Service User News, which is designed to address the popular topics of recovery and signpost to local free resources.
We have recently designed a cartoon character called ‘Our Albert’ which is designed to communicate specifically to young people / SEND clients. The next edition of Service User News will integrate the rest of the cartoon family, and will start to communicate family related messages of support and recovery.
We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.

Organisation Contact Details

Contact Details

Contact Name
Chris Simonite


Which categories suit this organisation?

Local Offer Position