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Description of activity
Patient Advice and Liaison Service (PALS)
We want to know what you think of our services:
Do you have a question or comment about community health services across Hounslow and Richmond
Do you need confidential advice, information or support?
Do you want to make a complaint?
We’re here to listen and to help you.
We provide free, informal, confidential help and advice for patients, carers and their families.
We can help if you have a compliment, question or concern about community health services in Hounslow and Richmond.
What can PALS do for you?
● Help you get the information you need about NHS services
● Listen and respond to suggestions, concerns or queries
● Listen to any problems you may have in relation to your healthcare or the that of a loved one or friend
● Sort out problems quickly in an informal friendly manner
We will always ask for your permission before personal information is discussed with others. We can also talk to staff, management and other organisations on your behalf.
The Patient Advice and Liaison Service (PALS) are available Monday – Friday from 9am to 5pm: they can be found at the junction of the link corridor and Bernard Meade Wing. Please ask a volunteer or a member of staff to show you the way.