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Patient Advice and Liaison Service (PALS)

Organisation/Service Details

Organisation Details

Description of activity

Patient Advice and Liaison Service (PALS)
We want to know what you think of our services:
Do you have a question or comment about community health services across Hounslow and Richmond
Do you need confidential advice, information or support?
Do you want to make a complaint?
We’re here to listen and to help you.

We provide free, informal, confidential help and advice for patients, carers and their families.

We can help if you have a compliment, question or concern about community health services in Hounslow and Richmond.

What can PALS do for you?
● Help you get the information you need about NHS services
● Listen and respond to suggestions, concerns or queries
● Listen to any problems you may have in relation to your healthcare or the that of a loved one or friend
● Sort out problems quickly in an informal friendly manner

We will always ask for your permission before personal information is discussed with others. We can also talk to staff, management and other organisations on your behalf.

Easy read versions of PALS leaflets are avaibale to download from the PALS website

Organisation Contact Details

Address and Accessibility

Address Details

Address 1
Patient Experience Team
Address 2
Hounslow and Richmond Community Healthcare NHS Trust
Address 3
Thames House
TW11 8HU


Age Range

Age of Users
From 0 To 25

Location Map