Clear, understandable information is important to help you make the right health and care decisions. Healthwatch England is working with Healthwatch Kingston to help you have your say on what needs to change.
Medical and healthcare information can be complex. But, if you’re disabled or have a sensory loss, you have a legal right to health and social care information in a way you understand, and communications support if you need it. So, for example, if you’re D/deaf, you should be able to use a British Sign Language (BSL) interpreter at an appointment.
Even though the Accessible Information Standard has been a legal requirement since 2016, many NHS Trusts are not supporting equal access to care for deaf and blind patients.
That’s why we’ve launched a new campaign, ‘Your care, your way’ to ensure services are taking their duty seriously to provide information in a way that people understand.