CQC Inspection of Community Health Services at Moor Lane, Dysart School and Bedelsford School
AfC’s community health services delivered at Moor Lane, Dysart School and Bedelsford School were recently inspected by the Care Quality Commission (CQC). This was the first CQC inspection of these services since we chose to register as a provider with the CQC in 2015.
CQC inspections do not give ratings for small community health services like ours. Instead, the inspectors have provided us with a report which highlights some good practice as well as some areas for improvement. As a newly registered provider, we welcome the CQC’s external perspective and their constructive feedback.
The inspectors positively highlighted the quality of the care we provide for children. In particular, they noted that staff are compassionate, kind and respectful, and they involve parents and children in the care they provide.
The inspectors also brought to our attention some concerns. These mainly related to our systems and record-keeping. Inspectors also highlighted waiting times for Autism Spectrum Disorder (ASD) assessments. These concerns were also picked up through our own management review, which we started in November 2016, prior to the inspection.
While we are pleased that the inspectors praised the quality of the care we provide, we recognise that there are several areas for improvement. We were already addressing these at the time of the inspection, which was acknowledged by the inspectors. Since completion of our management review, we have addressed a number of these areas. For example:
We have appointed an experienced Associate Director for Health Services (Dr Joan Myers, OBE) to provide fresh leadership of our health services.
Our electronic records system had only recently been introduced at the time of the inspection, but we have made good progress in implementing the new system, which in time will address the points raised by the inspectors about record keeping.
We have improved our learning and development opportunities for staff, as well as the systems for monitoring uptake of training.
We are committed to involving parents, carers and children in the care we provide, and will continue to keep our community informed about the improvements we are making. Director of Children’s Services and Achieving for Children Deputy Chief Executive, Robert Henderson is meeting with parent representative groups to discuss the content of the report and our plans for the future.
The full report can be found here.